Elements and Performance Criteria
- Demonstrate a sound working knowledge of the personal injury sector
- Outline the personal injury management process and the roles and responsibilities of stakeholders
- Research the roles and functions of personal injury management authorities and organisations in Australia relevant to own work role
- Demonstrate a sound knowledge of different scheme types and benefit models in Australia in discussions with stakeholders
- Source information and explain the operations and assistance available from relevant personal injury management authorities
- Explain appropriate dispute resolution processes within the personal injury sector to stakeholders
- Access information
- Identify relevant Acts, regulations and codes of practice relevant to personal injury management and to work role
- Source information relating to relevant Commonwealth, State and Territory Acts, regulations and codes of practice
- Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice when working with stakeholders
- Outline potential impacts of an injury
- Use accurate terminology to cover the different types of injuries suffered by workers
- Outline the possible impacts of an injury on a person and significant others such as family, employer and colleagues
- Identify and coordinate access to specialist services for stakeholders within the personal injury sector as required
- Undertake consultation with stakeholders